Heat Emergency - Day 13

Many of you read my post last week about my lack of air conditioning, and the repair company's lack of interest. I thought an update was in order, but I also aim to change the mindset that caused this to happen.

The update: The repairman reported to us when he showed up that he was delayed because he had to go to Maryland to take a drug test because of the accident (an overshare, to be sure.)

When DB inquired for an update on Thursday he found that the repairman had actually been fired. This didn't bode well for a cooler atmosphere in our house. Indeed, today is Tuesday, and we were told this morning that the part 'should arrive Thursday.' After many calls and much threatening, DB received word that the order would be expedited. The part will arrive today and be installed tomorrow (this remains to be seen.) He also received an admission that the order was lost do to the drug issues and firing of the repairman.

This saga is poignant because it shows how the power has shifted from consumer to supplier in our society. It is frustrating to be left powerless and at the whim of companies who don't appreciate true customer service. My goal on this blog is to make these companies aware of their bad service. But I will also be calling attention to excellent service in order to encourage more of it.

The company that provided our air conditioner and left us in this uncomfortable situation at the height of the summer heat emergency is McCrae Heating and Air. They are based in Hagerstown MD. If you have an opportunity to use this company, avoid them. And let them know why you are choosing someone else.